Refund Policy
Last Updated: 20-20-2025
At Omiyou, we are committed to providing the best financial services to our customers. However, we understand that certain situations may require a refund or adjustment. This Refund Policy outlines how we handle refund requests and under what circumstances a refund can be processed.
Refunds are available for certain services under the following conditions:
Personal Loans: Once the loan has been disbursed to the customer's account, a refund is not allowed. Any queries or issues regarding the loan must be addressed within 14 days of loan confirmation.
Savings & Investments: If you make an incorrect investment or deposit, you may contact us within 7 days of the transaction to review and, in some cases, receive a full or partial refund.
Incorrect or Unauthorized Charges: If there are any unauthorized or incorrect charges on your account, you may request a refund within 30 days of receiving the statement.
If you wish to request a refund, please follow these steps:
Contact Customer Support: Please reach out to our support team via email at [email protected] or contact us at [phone number] to initiate the refund process.
Required Information: You will need to provide transaction or account details, including the transaction date, amount, and the reason for the refund request.
Assessment of Request: Your refund request will be reviewed by our team. We will provide a decision within 5 to 10 business days.
Approval and Refund Processing: If your request is approved, the refund will be processed, and the funds will be returned to your account within 10-15 business days, depending on the original payment method.
Refunds will not be granted in the following cases:
If the refund request is made after the allowed period (e.g., after 30 days from the transaction).
If a loan has been disbursed or the service has been fully utilized.
If the transaction or investment involves errors or fraud caused by the customer.
In certain cases, particularly for financial services such as loans or investments, we may charge a processing fee for refund requests, depending on the type of transaction. Any applicable fees will be clearly stated in our terms and conditions.
Omiyou reserves the right to modify or update this Refund Policy at any time. All changes will be published on our official website and will take effect as soon as they are posted. Customers are encouraged to review the Refund Policy periodically.
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us:
Email: [email protected]
Phone Number: [phone number]
Address: [Company Address]
Disclaimer: This refund policy applies only to relevant services and in accordance with applicable laws. Please refer to our terms and conditions for further details.